Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using any part of the Webb.in platform—including webb.in, app.webb.in, dev.webb.in, blog.webb.in, support.webb.in, status.webb.in, and khur.am (collectively, the “Service”)—you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

Webb.in provides a URL shortening platform that enables users to create branded short links, track click analytics with UTM attribution, manage custom domains with automatic SSL, configure webhooks, integrate with third-party analytics (GA4, Meta CAPI, GTM), manage teams with role-based access and SAML SSO, protect links with passwords and expiration dates, customise social media previews, generate QR codes, and access all features programmatically via a REST API.

3. Account Registration

Basic URL shortening on the landing page does not require an account. For all other features you must register with a valid email address. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

If you use SAML SSO via your organisation’s Identity Provider, your account is governed by both these Terms and your organisation’s policies. Your organisation’s Team Owner may manage your access, including deprovisioning.

4. Subscription Plans & Billing

The Service offers Free, Professional ($9/month), and Business ($59/month) plans. Plan limits: Free (500 links/mo, 50,000 clicks/mo, 1 custom domain, 60 req/min API, no webhooks/integrations); Professional (unlimited links, 5 custom domains, 3 team members, 3 webhooks, GA4/GTM/Meta integrations, 250 req/min API); Business (unlimited links, 25 custom domains, 20 team members, SSO/SAML 2.0, unlimited webhooks, 2,000 req/min API). Paid subscriptions are processed by Stripe. By subscribing you agree to:

  • Provide accurate billing information
  • Authorise recurring charges until you cancel
  • Understand that upgrades take effect immediately with prorated billing
  • Understand that downgrades take effect at the end of the current billing period
  • Understand that cancellations retain features until the end of the paid period, then revert to the Free plan

We reserve the right to change pricing with 30 days’ notice to existing subscribers. Existing subscribers will be grandfathered at their current price for at least 60 days.

5. Acceptable Use

You agree not to use the Service to:

  • Shorten URLs that link to malware, phishing sites, or malicious content
  • Distribute spam or unwanted commercial content
  • Violate any applicable laws or regulations (including export control laws)
  • Infringe on the intellectual property rights of others
  • Create, shorten, or redirect to illegal, harmful, hateful, or obscene content
  • Attempt to abuse, exploit, or overload the Service (including DDoS)
  • Use automated tools to create links in a manner that disrupts the Service
  • Impersonate any person or entity
  • Use webhooks or integrations to relay data to sanctioned entities or countries
  • Collect personal data of link clickers beyond what the Service provides in aggregate analytics

We reserve the right to disable any link, webhook, integration, or account that violates these terms, without prior notice for egregious violations.

6. API Usage

API access is subject to rate limits per API key: Free (60 req/min), Professional (250 req/min), Business (2,000 req/min), Enterprise (custom). API keys are for your use only and must not be shared or embedded in client-side code. We reserve the right to revoke API keys that are abused or exposed. You must not use the API to circumvent feature limits of your plan.

7. Custom Domains & SSL

You may connect custom domains according to your plan limits: Free (1), Professional (5), Business (25), Enterprise (unlimited). You must own or have authorisation to use the domain. We automatically provision and renew SSL certificates via AWS Certificate Manager. You are responsible for DNS configuration. We reserve the right to remove domains that violate these terms or are used for impersonation.

8. Webhooks & Integrations

When you configure webhooks or third-party integrations (GA4, Meta CAPI, GTM), you are responsible for ensuring your endpoints and third-party accounts comply with applicable data protection laws (including GDPR and CCPA). Webhook payloads may contain click event data including approximate geographic location. You must not use this data to re-identify individuals. Failed webhook deliveries are retried up to 3 times; we are not liable for data loss from unresponsive endpoints.

9. Teams & SSO

Professional plan subscribers may add up to 3 team members; Business plan subscribers may add up to 20 team members with role-based access (Member, Editor, Admin, Owner). SSO/SAML 2.0 is available on the Business plan and above. The Team Owner is responsible for managing membership, billing, and compliance within the team. When SAML SSO is enforced, deprovisioned users are automatically removed. We are not liable for actions taken by team members within your organisation.

10. Content Responsibility

You are solely responsible for the URLs you shorten, the destination content, social preview metadata, and any data transmitted via webhooks or integrations. We do not pre-screen destination URLs. We reserve the right to disable any link reported as abusive or in violation of these terms.

11. Data Protection Obligations

If you use the Service to process personal data of individuals in the EEA, UK, or California, you acknowledge:

  • You are the data controller for data you collect via your links, webhooks, and integrations
  • Webb.in acts as a data processor on your behalf for click analytics and webhook delivery
  • You are responsible for providing appropriate privacy notices to end-users clicking your links
  • You must have a lawful basis for any data processing you perform using data obtained from the Service

12. Service Availability

We target 99.99% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be announced at status.webb.in at least 24 hours in advance. We are not liable for downtime caused by AWS infrastructure issues, DNS propagation delays, or force majeure events.

13. Intellectual Property

The Webb.in name, logo, and service design are our intellectual property. You retain ownership of the URLs you create and the content they point to. By using the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to store, process, cache, and redirect your URLs and associated metadata for the purpose of providing the Service.

14. Termination

We may suspend or terminate your account for violation of these terms. For non-egregious violations, we will provide 7 days’ notice via email. You may delete your account at any time via the user portal. Upon termination:

  • Active webhooks and integrations are disconnected immediately
  • Custom domains and SSL certificates are released within 24 hours
  • Short links may continue to redirect for up to 30 days, then be disabled
  • Analytics data is anonymised within 30 days
  • Billing stops at the end of the current period; no partial refunds

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF ANALYTICS DATA. WE DO NOT WARRANT THAT REDIRECTS WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBB.IN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR PROFITS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

17. Indemnification

You agree to indemnify and hold harmless Webb.in from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Service, (b) content you shorten or distribute, (c) your violation of these terms, or (d) your violation of any third party’s rights, including data protection rights.

18. Link Permanence

We intend for shortened URLs to be long-lived, but we cannot guarantee that any URL will redirect indefinitely. Links may be disabled if they violate our terms, are reported as abusive, if the associated account is terminated, or if the Service is discontinued. We will provide at least 90 days’ notice before discontinuing the redirection service entirely.

19. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email to registered users at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you disagree with the changes, you may delete your account before the effective date.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction. If you are an EU consumer, this clause does not override your rights under your local consumer protection laws.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22. Contact

If you have questions about these Terms of Service, contact us at support@webb.in.